Privacy Policy

Sue Hoare, Coach and NLP Practitioner is committed to respecting and protecting your privacy. My website, www.suehoarecoaching.com is where data can be collected from you through the contact form – which is SSL protected so fully encrypted, as is the rest of my website.

If you do decide to attend coaching with me, then I will also hold your personal data in a Client Profile’ document form. I will also provide an agreement which is a contract of the terms and conditions of the coaching relationship. Additionally, I will email a link to this privacy policy for you to consider.

This policy, therefore, sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me.

Please read the following carefully to understand practices regarding your personal data and how I will treat it. By visiting www.suehoarecoaching.com you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)), the data controller is Sue Hoare (address available on request).

Secure Storage

Your details will be stored and kept securely and confidentially in a safe filing system (in a locked cupboard). Any notes that I write about you that are saved electronically on a password protected document with a code to anonymise. These notes are deleted 6 months after our coaching relationship has ended. Any records will be shredded and discarded at this point.

The information I may collect from you

I may collect and process the following data about you:

Information provided by you.

You may provide information about yourself by filling in forms on this website or by corresponding with me by phone or email.

This includes information you provide when you send a message through my contact form, and when you report a problem with my site.

The information you provide may include but not be limited to your name, address, e-mail address and phone number.

Uses made of the information

I use information held about you in the following ways:

Information you provide, and information I collect about you.

I will use this information to carry out my professional and contractual obligations during our coaching relationship. This includes:

Contracting and ensuring the terms found in the contract are upheld by both parties.

In case of emergencies or where disclosure might be necessary – I will contact your next of kin in these cases, with your knowledge and consent UNLESS it is a case of terrorism or money laundering, which by law I must report without the need for consent.

Information I receive from other sources.

The data will be handled safely as above.

Disclosure of your information

I will not share your personal information with anyone else unless there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).

Where I store your personal data

The data collected will be kept in a password-protected electronic system, in a password protected Word Document and discarded once our professional relationship has ended.

Access to information

The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Your rights

You have the right to opt-out of receiving marketing emails or surveys from me. You can also let me know whether you want to change how I use your data.

Right to Access

You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.

Right to be forgotten

You have the right to ask me to delete any information that I hold about you, including personal information that is no longer relevant to original purposes – for example when our coaching relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.

Data Portability

You have the right to receive your personal information as previously provided, and to transfer this information to another party.

If you have any questions or comments, please use the contact form provided on the website.

Cookies

I do not hold any data regarding cookies. All tracking cookies, Analytics and personalisation cookies have been disabled. Only Strictly Necessary Cookies are functioning – These are the cookies that are essential for the website to perform its basic functions.

Please feel free to contact me if you have any questions relating to this privacy policy. You can contact me via these channels:

07891029475 or info@suehoarecoaching.com New Paragraph